FREQUENTLY ASKED QUESTIONS

  • Anywhere in California!

    We are an intrastate carrier, which means we operate in CA only (for now.)

  • Hazerdous materials, cars, and live-animals are a no go for us.

    Other than these things, if it fits in a 16' box truck, we're happy to help!

  • The simple answer is, when you need them or as soon as possible!

    We do our best to accommodate your timeframes and believe clear communication and frequent shipment updates keep the process running smoothly. Some shipments may be as soon as same day, or some may be delivered later based on what you need as a customer, and our route drive times.

  • there are 2 major reasons we request deposits:

    1. It covers travel time and cost to your location.

    2. It protects our drivers' time and effort by guaranteeing they are compensated for an empty time slot, if you need to cancel.

  • Your deposit is refundable when you cancel by 5pm at least 3 days in advance.

    Ex: It is December 1st, and you book a junk removal job for December 5th. If you cancel by 5pm on December 2nd your deposit is refunded. If you cancel after 5pm on December 2, your deposit is non-refundable

    NOTE: Bookings made within 3 days of appointment - deposit is non-refundable..

  • We have cargo insurance to cover items if they are lost, stolen or damaged.

    We take the time and put in the effort to wrap, and pack your items with care so they are as safe as possible during transit.